On this page, you will find important information regarding my following policies:
*PAYMENT POLICY
*SHIPPING POLICY
*RETURN/REFUND POLICY
*PAYMENT POLICY
*SHIPPING POLICY
*RETURN/REFUND POLICY
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How do I buy an instrument from GuitarsJapan.com?
Just contact Andrew or John by email and tell them which guitar(s) you'd like to purchase. Make sure to tell us where you live so we can quote you
accurately for shipping costs. Then we'll get right back to you with the total amount. If you choose to purchase the instrument(s), we'll mark the guitar
on the site as "on hold" until you make the payment, at which time it will be marked as "sold." As soon as your payment in received, we ship within 48
hours and will email you a shipping confirmation message with tracking info. You can pay through Paypal, if you are a US member, verified and have a
confirmed shipping address. You can also send your payment via bank wire transfer to our bank account, send a bank cashier's check or money order.
We cannot process credit card payments, though, although Paypal allows you to do this, which is fine with us.
Buying an instrument from GuitarsJapan.com is very easy and safe because...
1) We have 7 years of experience with over 600 satisfied customers (99.8% of clients). Click HERE to see what else they have to say about us.
Also, we have owned over 3,500 vintage and new Japanese guitars and have closely inspected and learned from each one, noting each one's
virtues and limitations. We strive to match the right guitar with the right person, not just make a sale. It's important to us to send inspired musicians
out into the world. We are passionate about our instruments and determined to show you why we hold these guitars in such high regards.
2) We pack all guitars personally by hand, using professional packing materials and boxes. We also fully insure each instrument during shipment
and provide tracking and delivery confirmation, when available.
3) We accept a variety of payment methods... as stated above
4) We believe prompt and friendly communication is key. You can expect quick responses and concise, detailed shipping/tracking information.
5) If, in the rare instance that an instrument is damaged in shipping, we won't leave you out in the cold. We fully insure and will do our best to help
you through the claims process. If you are unhappy with an instrument, contact us; although we don't accept returns, we often give buyers the
option to exchange an instrument for another.
GuitarsJapan Payment Policy...
We accept a variety of payment options, as listed below. Please note our stipulations concerning Paypal payments...
1) Direct Bank Wire Transfer
2) US/International Money Orders or US Postal Money Orders *shipping subject to payment clearance through our bank
3) Certified Bank Cashier's Checks or Personal Checks *shipping subject to payment clearance through our bank
4) PayPal
(We only accept Paypal from verified members with confirmed shipping addresses. No exceptions, sorry)
GuitarsJapan Shipping Policy...
Generally, we can ship almost anywhere in the world. There are certain countries that have dimensional limitations that prevent us from shipping
certain guitars, so email us and tell us where you want the instrument shipped and we can check for you. We ship within 48 hours of receiving your
payment.
We estimate $50 to ship within the lower 48 US States, $60 for shipping to Alaska and Hawaii, $80 to Canada, and $120-$150 to Europe and Asia.
These estimates always include the cost of insurance, because we always insure.
Delivery times usually take between 2 to 5 days in the US, and about 5 to 12 days in Europe and elsewhere, barring Customs inspection in your country,
which we have no control over and cannot be held liable for.
*Please note that tracking overseas is usually not possible with USPS shipping, and that the buyer takes full responsibility for any and all Customs fees
that may be charged in your country. We always fully insure our guitars during shipping.
Customs fees tend to be very small in most countries, and most of the time the guitars arrive without any Customs fees... *If there is a Customs fee on
your end, the financial burden is always the buyer's responsibility. We cannot be held liable for these fees.
The GuitarsJapan.com Return Policy...
For purposes of clarity and to avoid confusion, our official position is: ALL SALES ARE FINAL, NO RETURNS, NO EXCEPTIONS.
This does not mean, however, that we will not entertain the possibility of exchanging one instrument for another, or on occasion, authorize a return.
We encourage you to ask all pertinent questions before purchasing an instrument in order to avoid this possible scenario. We are honest about
our descriptions and would be happy to give you an in-hand description if necessary.
For your protection, in the event that an instrument arrives damaged, we will work closely with you and the carrier to make sure you recover any and
all losses associated with the damaged instrument in question. In other words, We'll be there for you and will make sure you are compensated.
My Guitar Condition Grading System...
Please read the description of each guitar carefully and the guitar grading system (below) for further explanation of how I rate the condition of my
instruments before purchasing so that you will know exactly what you are purchasing. I use the respected "Blue Book of Electric Guitars (7th Ed.)"
Grading System, which helps folks rate the overall condition of electric guitars. It states the categories (which I use) as:
10 - As New (MINT) - Factory new with all factory materials originally included by the manufacturer. Guitars in this category are as unplayed.
9.8 - Nr. MINT (EXC++) - Only very slightly used and/or played very little. May have minor "case" wear or light dings on exterior finish only, without
finish cracking, very close to new condition... may have a slight scratch - otherwise as new.
9.5 - Excellent + (EXC+) - Very light observable wear, perhaps some very light plating deterioration on the metal parts, extremely light finish scratching,
may have slight neck wear.
9.0 - Excellent (EXC) - Light exterior finish wear with a few minor dings, no paint chips down to the wood, normal nicks and scratches, light observable
neck wear in most cases...
8.0 - Very Good + (VG+) - Above average... More exterior wear (20% of the original finish is gone) that may include minor chips that extend down to the
wood, body wear, but nothing real serious, nice shape overall, with mostly honest player wear.
7.0 Very Good (VG) - Average... More serious exterior finish wear that could include some major gouges and nicks, player arm wear, and or fret
deterioration.
6.0 Good (G) - Sub-average... noticeable wear on most areas... major belt buckle wear and finish deterioration may include cracking, possible repairs
or alterations...
Anything below this grade GuitarsJapan.com will not carry...
Just contact Andrew or John by email and tell them which guitar(s) you'd like to purchase. Make sure to tell us where you live so we can quote you
accurately for shipping costs. Then we'll get right back to you with the total amount. If you choose to purchase the instrument(s), we'll mark the guitar
on the site as "on hold" until you make the payment, at which time it will be marked as "sold." As soon as your payment in received, we ship within 48
hours and will email you a shipping confirmation message with tracking info. You can pay through Paypal, if you are a US member, verified and have a
confirmed shipping address. You can also send your payment via bank wire transfer to our bank account, send a bank cashier's check or money order.
We cannot process credit card payments, though, although Paypal allows you to do this, which is fine with us.
Buying an instrument from GuitarsJapan.com is very easy and safe because...
1) We have 7 years of experience with over 600 satisfied customers (99.8% of clients). Click HERE to see what else they have to say about us.
Also, we have owned over 3,500 vintage and new Japanese guitars and have closely inspected and learned from each one, noting each one's
virtues and limitations. We strive to match the right guitar with the right person, not just make a sale. It's important to us to send inspired musicians
out into the world. We are passionate about our instruments and determined to show you why we hold these guitars in such high regards.
2) We pack all guitars personally by hand, using professional packing materials and boxes. We also fully insure each instrument during shipment
and provide tracking and delivery confirmation, when available.
3) We accept a variety of payment methods... as stated above
4) We believe prompt and friendly communication is key. You can expect quick responses and concise, detailed shipping/tracking information.
5) If, in the rare instance that an instrument is damaged in shipping, we won't leave you out in the cold. We fully insure and will do our best to help
you through the claims process. If you are unhappy with an instrument, contact us; although we don't accept returns, we often give buyers the
option to exchange an instrument for another.
GuitarsJapan Payment Policy...
We accept a variety of payment options, as listed below. Please note our stipulations concerning Paypal payments...
1) Direct Bank Wire Transfer
2) US/International Money Orders or US Postal Money Orders *shipping subject to payment clearance through our bank
3) Certified Bank Cashier's Checks or Personal Checks *shipping subject to payment clearance through our bank
4) PayPal
(We only accept Paypal from verified members with confirmed shipping addresses. No exceptions, sorry)
GuitarsJapan Shipping Policy...
Generally, we can ship almost anywhere in the world. There are certain countries that have dimensional limitations that prevent us from shipping
certain guitars, so email us and tell us where you want the instrument shipped and we can check for you. We ship within 48 hours of receiving your
payment.
We estimate $50 to ship within the lower 48 US States, $60 for shipping to Alaska and Hawaii, $80 to Canada, and $120-$150 to Europe and Asia.
These estimates always include the cost of insurance, because we always insure.
Delivery times usually take between 2 to 5 days in the US, and about 5 to 12 days in Europe and elsewhere, barring Customs inspection in your country,
which we have no control over and cannot be held liable for.
*Please note that tracking overseas is usually not possible with USPS shipping, and that the buyer takes full responsibility for any and all Customs fees
that may be charged in your country. We always fully insure our guitars during shipping.
Customs fees tend to be very small in most countries, and most of the time the guitars arrive without any Customs fees... *If there is a Customs fee on
your end, the financial burden is always the buyer's responsibility. We cannot be held liable for these fees.
The GuitarsJapan.com Return Policy...
For purposes of clarity and to avoid confusion, our official position is: ALL SALES ARE FINAL, NO RETURNS, NO EXCEPTIONS.
This does not mean, however, that we will not entertain the possibility of exchanging one instrument for another, or on occasion, authorize a return.
We encourage you to ask all pertinent questions before purchasing an instrument in order to avoid this possible scenario. We are honest about
our descriptions and would be happy to give you an in-hand description if necessary.
For your protection, in the event that an instrument arrives damaged, we will work closely with you and the carrier to make sure you recover any and
all losses associated with the damaged instrument in question. In other words, We'll be there for you and will make sure you are compensated.
My Guitar Condition Grading System...
Please read the description of each guitar carefully and the guitar grading system (below) for further explanation of how I rate the condition of my
instruments before purchasing so that you will know exactly what you are purchasing. I use the respected "Blue Book of Electric Guitars (7th Ed.)"
Grading System, which helps folks rate the overall condition of electric guitars. It states the categories (which I use) as:
10 - As New (MINT) - Factory new with all factory materials originally included by the manufacturer. Guitars in this category are as unplayed.
9.8 - Nr. MINT (EXC++) - Only very slightly used and/or played very little. May have minor "case" wear or light dings on exterior finish only, without
finish cracking, very close to new condition... may have a slight scratch - otherwise as new.
9.5 - Excellent + (EXC+) - Very light observable wear, perhaps some very light plating deterioration on the metal parts, extremely light finish scratching,
may have slight neck wear.
9.0 - Excellent (EXC) - Light exterior finish wear with a few minor dings, no paint chips down to the wood, normal nicks and scratches, light observable
neck wear in most cases...
8.0 - Very Good + (VG+) - Above average... More exterior wear (20% of the original finish is gone) that may include minor chips that extend down to the
wood, body wear, but nothing real serious, nice shape overall, with mostly honest player wear.
7.0 Very Good (VG) - Average... More serious exterior finish wear that could include some major gouges and nicks, player arm wear, and or fret
deterioration.
6.0 Good (G) - Sub-average... noticeable wear on most areas... major belt buckle wear and finish deterioration may include cracking, possible repairs
or alterations...
Anything below this grade GuitarsJapan.com will not carry...